On Tuesday, I walked into Wal-Mart to buy the new Journey CD/DVD Revelation at 7:50 am hoping to listen to the new music at work. Wal-Mart is only about two minutes from my place of employment, so I thought I could run in and out with no problem.
Heading to the entertainment section of the store, I quickly find the New Releases section and see… nothing. Zip. Zilch. I look to the regular rows of CDs and find a promo for the new CD/DVD, but the actual product is nowhere to be found.
I kindly ask an employee, let’s call him Manny, where Revelation might be hiding. Manny is, shall we say, a bit slow. At this time, I notice another promo for Revelation playing on all the televisions. I don’t have the date wrong.
Manny says he’ll be right back. By now, it’s straight up 8:00 am and I’m going to be late for work. I’m getting angry and impatient. He finally comes out with a display loaded on a dolly. I walk over and quickly realize there are a lot of older Journey material on the display, but not the new album.
Now, I’m beside myself pissed. I tell Manny in an irritated tone, “Its not on this display. It should have already been on the shelf and I don’t have time for this shit.” I turn and walk out of the store. I’m late for work all because Wal-Mart didn’t have their shit together.
Personally, I like Wal-Mart. Like most Americans, I don’t give a shit how they provide me with low prices or how they treat their average employee. Unfortunately, I have rarely been assisted by a Wal-Mart employee in a way that was courteous and worthwhile. I’m not saying that is a given, just my experience. Of course, I can’t remember the last time I actually interacted with a Wal-Mart employee regarding anything.
For full disclosure, my father is employed by Wal-Mart as a pharmacist and he has told me stories about bad/poor/stupid employees. It probably colors my perception a bit, but my experience is my experience. Even his perception is limited to his own area as opposed to the store in general.
Maybe I’m just a snob.